Customer Service

Customer Service

Shipping

Small items, like the TP holders, ship via USPS Priority Mail and larger items, like curtain rods, ship via FedEx and UPS Ground. Please indicate if you need an expedited shipping service for your order.

Inquiries regarding lost or missing orders in transit or after the courier confirms delivery will be considered for reimbursement up to 30 days after the ship date.

Returns

We believe a well made product makes every client touch point easier. If there is a case that you are displeased with your order we are happy to accept a return.

Return download form:

Expedite

Chances are hardware is the last thing you ordered, or even you forgot it. We get it and will try to work with you within your timeline. We can expedite orders for an expedite charge. Let us know and we’ll try our best to accommodate your needs. Please contact us here

Lead Times

All items are cut, polished and made to order for every customer. We like being able to offer clients custom lengths and a variety or finishes, but as such, production time for large orders can take a few weeks.

We can expedite orders for an expedite charge. Let us know and we’ll try our best to accommodate your needs.

Please note, processing times do not include the time your order will spend in transit, which varies according to how far away its destination is.

Custom Requests

We love working with clients to make their creative vision come true. Please contact us with your ideas and we would be happy to work with you.

Product Care

Additional

We endeavor to process and ship all our orders as efficiently as possible. If there is any delay in the process of working on your order and getting it shipped, we will be sure to contact you.

We recommend having our products installed professionally, and are not accountable for damage resulting from improper installation.
Please Note: Please do not schedule your installer to come until you have received your order. We can give you an estimated lead time for your order, but these are no more than estimates and are subject to change.